Privacy Policy

When you submit a movie request, we collect your name, email address, mobile phone number, details about your family and the movie you'd like, your needed-by date, and reference photos of the family members appearing in the movie.

Your information and photos are used for creating your personalized project — developing characters, building the story, producing the movie, and communicating with you about your order. We may also use your contact details to follow up about your project, future episodes, and related offerings you may be interested in.

Orders involving minors must be submitted or authorized by a parent or legal guardian. By submitting photos of a minor, you confirm you have the authority to do so. Please review our Photo / Likeness Authorization for details on how likeness is used.

We do not sell your personal information or photos. We share information only with the team members and service providers necessary to create and deliver your movie, and as required by law.

We retain your information and photos for as long as needed to create and deliver your project and to support any revisions or future episodes you request. Specific retention practices are described in more detail in our applicable terms. Contact us to request deletion of your data.

You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of follow-up communications at any time.

Questions about this policy or your family's data can be sent to us through the contact information provided on our website.